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Microsoft Surface Duo review: I just want my old phone back

The Surface Duo, Microsoft’s dual-screened Android device, goes for a new take on folding-phone design, but in our weeks using it the experience hasn’t been as good as we expected. Here’s what we’ve been struggling with so far. You can buy Microsoft Surface Duo here… Microsoft: Best Buy: *CNET may get a commission from these…

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The Surface Duo, Microsoft’s dual-screened Android device, goes for a new take on folding-phone design, but in our weeks using it the experience hasn’t been as good as we expected. Here’s what we’ve been struggling with so far.

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25 Comments

25 Comments

  1. SX Gamer

    September 11, 2020 at 6:13 pm

    Only negative review doesn’t have a positive side tump down for your reviews ????

  2. J Powell

    September 11, 2020 at 6:14 pm

    needs 12gb ram and faster cpu

  3. guyonthecouch007

    September 11, 2020 at 6:16 pm

    Lol.. I’d rather just have one solid screen. It’s like projecting Hd on someone’s asscrack.

  4. Asyita sita

    September 11, 2020 at 7:02 pm

    Microsoft always fail, following the trends!
    The idea is good, but the design is horrible, look at samsung or apple.

  5. WR

    September 11, 2020 at 7:25 pm

    Pass! I wish they made a Windows Phone OS version of this phone. Android ruins this hardware.

  6. Microphone Don

    September 11, 2020 at 7:34 pm

    This entire review just sounded like he didn’t know how to use the phone.

  7. Travis Horrell

    September 11, 2020 at 7:43 pm

    I still don’t see how Microsoft can’t get a phone right.

  8. Jansen Barroso

    September 11, 2020 at 8:17 pm

    It’s a great device… as long as you don’t turn it on.

  9. AGENT SMITH

    September 11, 2020 at 8:31 pm

    So a dual sep screen cause more complications.

  10. Dustin Juell

    September 11, 2020 at 8:40 pm

    I count on my phone in my Jeep being in a wireless charging dock and there is no way that would work at all. Just not worth the money when you can get a decent phone and Laptop for that price.

  11. Randall C

    September 11, 2020 at 8:53 pm

    I prefer iPhones and iPads but I really love the hardware of the Duo. If MS can make this form factor a true player in this new market with truly optimized software, well, I can see myself using this to replace an iPhone but I’ll always keep my iPads.

  12. crosswhite17

    September 11, 2020 at 9:37 pm

    They should have released a Uno phone. Just the one screen, rear camera(s) with same clean design.

  13. Tshepiso Maswanganye

    September 11, 2020 at 9:59 pm

    this is why they had them use the hardware without switching it on, they knew the software was not ready for prime time, they figured the reviewers would look past the software issues and just praise the hardware…”It is well made, the hinge is sturdy”

  14. Gregory Newman

    September 11, 2020 at 10:06 pm

    This is dual screen Tablet phone hybrid device not for everyone especially this reviewer if i have to pay 600 dollars plus for a smart phone
    give me surface duo 2 screens. the Duo needs more specs to attract single hign end smart phone owners. they will work out the hard ware
    & software needs for the DUO as time goes onward. The DUO will be improved Microsoft has a Winner.

  15. CSLFiero

    September 11, 2020 at 10:08 pm

    “Microsoft answer to folding phones”
    You just outed yourself. So what that the galaxy fold and others exist. You trying to pigeonhole the duo into their space shows you don’t understand the intent.

  16. Sparkes Ryan

    September 11, 2020 at 10:51 pm

    Honestly, this video was a really bad indictment of the reviewer, not the device.

  17. CVCCI

    September 11, 2020 at 11:13 pm

    It’s actually pretty amazing how a company that primarily makes it’s money through software just cannot figure out mobile software

  18. 규슈스 그레인

    September 11, 2020 at 11:43 pm

    So the software is not optimized for the hardware.

  19. José Soberal

    September 11, 2020 at 11:44 pm

    Played with it a little at BB have to say it’s amazing how thin it is and how the hinge feels but I got frustrated in just 5 mnts of using it.

  20. 海の声

    September 12, 2020 at 12:08 am

    poor guy

  21. Roslan Ahmad

    September 12, 2020 at 12:17 am

    Didnt mention of those huge bezels? The elephant in the room.

  22. CaptainSkelebones

    September 12, 2020 at 12:35 am

    i bought a used zte axonn 7 for 100$ used 4 years ago and still use it.
    i can replace the battery in it too

  23. Kei Synester

    September 12, 2020 at 12:47 am

    “I dont know how to use it so it sucks and its a bad phone”

  24. daghrb6

    September 12, 2020 at 1:12 am

    If Samsung Galaxy Flip and Fold works great, why couldn’t they basocally use the exact same Android build!?
    Basically all you need is a screen driver/instruction set that splits the Display into two or take the gap into account.
    I mean the fold can split the screen via Android OS software in like 12 different user chosen or gyro-rotation ways…

  25. Elvin Velez

    September 12, 2020 at 1:15 am

    I have been using my Duo since Thursday. It has been smooth and a positive experience. The only pain point for me is the camera. Not great, but not terrible. I don’t usually post to Instagram and I have real cameras to take pictures when I go on vacation so it’s not that big of deal, but I wish they had asked Google for more help with the camera. Other than that the Duo has been great, batteries have been great, the screen look awesome, and the experience is way better than a slab of phone. That is my opinion.

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