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AI’s Impact on Customer Service

NICE is a tech company behind the AI-powered customer service platform used by 85% of the Fortune 100. CEO Barak Eilam joins Caroline Hyde and Ed Ludlow to discuss the impact of generative AI on its business and the customer service industry at large. ——– Like this video? Subscribe to Bloomberg Technology on YouTube: Watch…

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NICE is a tech company behind the AI-powered customer service platform used by 85% of the Fortune 100. CEO Barak Eilam joins Caroline Hyde and Ed Ludlow to discuss the impact of generative AI on its business and the customer service industry at large.
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4 Comments

4 Comments

  1. Antonio López

    May 12, 2023 at 6:05 pm

    I hope AI like Chat GPT destroy companies like Teleperformance.

  2. TheScarbro970

    May 12, 2023 at 8:12 pm

    Embrace the change.
    It’s coming fast.

    • Susan Elizabeth

      May 13, 2023 at 8:05 pm

      You do know the consumer can withdraw from participation, right?

  3. Summatim

    May 13, 2023 at 7:16 am

    Summary was generated by Summatim, let us know if there are any inaccuracies! ????

    0:03: Introduction
    0:34: Benefits of AI in Customer Service
    1:12: Competition in AI
    2:35: Why Customers Choose Their Platform
    3:47: Pressure to Talk About AI
    5:02: Customer Base and Confidence to Spend

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SpaceX-Tesla Combination ‘Extremely Tangible,’ Ferragu Says

Pierre Ferragu, managing director at New Street Research, examines the prospect of combining SpaceX with Tesla Inc. Elon Musk openly endorsed the idea Tuesday, saying the boards of both companies had formed special committees of independent directors to consider the proposal. He speaks on Bloomberg Television. ——– Like this video? Subscribe to Bloomberg Tech on…

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Pierre Ferragu, managing director at New Street Research, examines the prospect of combining SpaceX with Tesla Inc. Elon Musk openly endorsed the idea Tuesday, saying the boards of both companies had formed special committees of independent directors to consider the proposal. He speaks on Bloomberg Television.
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What Could a Combination of SpaceX and Tesla Look Like?

Elon Musk said SpaceX and Tesla Inc. have formed special committees to explore a potential merger, a preliminary step toward what would rank as the largest corporate tie-up of all time. Ed Ludlow reports. ——– Like this video? Subscribe to Bloomberg Tech on YouTube:   Watch the latest full episodes of “Bloomberg Tech” with Ed Ludlow here:   Get the…

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Elon Musk said SpaceX and Tesla Inc. have formed special committees to explore a potential merger, a preliminary step toward what would rank as the largest corporate tie-up of all time. Ed Ludlow reports.
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Musk Says SpaceX, Tesla Merger Makes Sense

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Elon Musk says combining SpaceX and Tesla makes sense. “There’s a lot to be gained from cooperating on developing superintelligence software,” he said during the SpaceX earnings webcast on Tuesday. Musk, who is chief executive officer of both companies, says he won’t take part in any committee discussions about the idea.
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