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AI’s Impact on Customer Service

NICE is a tech company behind the AI-powered customer service platform used by 85% of the Fortune 100. CEO Barak Eilam joins Caroline Hyde and Ed Ludlow to discuss the impact of generative AI on its business and the customer service industry at large. ——– Like this video? Subscribe to Bloomberg Technology on YouTube: Watch…

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NICE is a tech company behind the AI-powered customer service platform used by 85% of the Fortune 100. CEO Barak Eilam joins Caroline Hyde and Ed Ludlow to discuss the impact of generative AI on its business and the customer service industry at large.
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4 Comments

4 Comments

  1. Antonio López

    May 12, 2023 at 6:05 pm

    I hope AI like Chat GPT destroy companies like Teleperformance.

    Reply

  2. TheScarbro970

    May 12, 2023 at 8:12 pm

    Embrace the change.
    It’s coming fast.

    Reply

    • Susan Elizabeth

      May 13, 2023 at 8:05 pm

      You do know the consumer can withdraw from participation, right?

      Reply

  3. Summatim

    May 13, 2023 at 7:16 am

    Summary was generated by Summatim, let us know if there are any inaccuracies! ????

    0:03: Introduction
    0:34: Benefits of AI in Customer Service
    1:12: Competition in AI
    2:35: Why Customers Choose Their Platform
    3:47: Pressure to Talk About AI
    5:02: Customer Base and Confidence to Spend

    Reply

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