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Forget ‘Founder Mode,’ what about Customer Mode? | Equity Podcast

You might have noticed in your time online that a lot of the services and the websites that you’re using are kind of getting…worse. The good news, though, is that this means that there are different sectors that are ripe for disruption.  On today’s episode of Equity () , Rebecca’s joined by Ed Zitron ()…

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You might have noticed in your time online that a lot of the services and the websites that you’re using are kind of getting…worse. The good news, though, is that this means that there are different sectors that are ripe for disruption. 

On today’s episode of Equity () , Rebecca’s joined by Ed Zitron () —CEO of EZPR, host of the Better Offline podcast, and author of Why Everything Stopped Working—to dig into why this shift is happening and what it means for startups.

Listen to the full episode to hear the pair discuss:

• Why it’s time to ditch ‘founder mode’ for what Ed calls ‘customer mode’ – a more sustainable, customer-first approach that beats the growth-at-all-costs mentality.

• The opportunities Ed sees for startups in what he sees as a declining market

• The long-term outlook for generative AI companies like OpenAI. (Note: this interview was recorded before the DeepSeek () news broke, but don’t worry – Equity will have that update for you later in the week.)

Equity is TechCrunch’s flagship podcast, produced by Theresa Loconsolo, and posts every Wednesday and Friday. 

Subscribe to us on Apple Podcasts () , Overcast () , Spotify () and all the casts. You also can follow Equity on X () and Threads () , at @EquityPod. For the full episode transcript, for those who prefer reading over listening, check out our full archive of episodes here () .

Credits: Equity is produced by Theresa Loconsolo with editing by Kell. We’d also like to thank TechCrunch’s audience development team. Thank you so much for listening, and we’ll talk to you next time.

Learn more about your ad choices. Visit megaphone.fm/adchoices ()

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1 Comment

1 Comment

  1. @pushon-paint

    January 29, 2025 at 1:30 pm

    hello Rebecca

    Reply

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CNET

Microsoft Build 2026: See All the Highlights in 15 Minutes

See all the biggest announcements from Microsoft CEO Satya Nadella at Microsoft’s Build conference in San Francisco. Microsoft showed off its native OpenClaw app for Windows, new Unmetered Agentic AI models and a preview of Microsoft’s quantum computer, Majorana 2. Follow CNET’s Live Blog from Microsoft Build 2026 Live from Microsoft Build 2026: Every Piece…

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See all the biggest announcements from Microsoft CEO Satya Nadella at Microsoft’s Build conference in San Francisco. Microsoft showed off its native OpenClaw app for Windows, new Unmetered Agentic AI models and a preview of Microsoft’s quantum computer, Majorana 2.

Follow CNET’s Live Blog from Microsoft Build 2026
Live from Microsoft Build 2026: Every Piece of AI, PC and Copilot News Dropped Today

0:00 Introduction & The Frontier Intelligence Ecosystem
1:24 Local AI Models: Ion Instruct & Ion Plan
1:59 Hardware Shift: Nvidia RTX Spark & Surface Ultra
3:05 Surface RTX Spark Devox “Dream Machine”
3:56 Data Centers on the Desktop (Windows on DGX)
4:39 Guest: Jensen Huang on Autonomous AI Companions
6:42 OpenClaw Integration Natively on Windows
7:34 OpenClaw Windows Companion App & Live Demo
9:05 Testing the Sandbox Security (Live File Deletion Fail)
10:21 Enterprise OpenClaw: Security, Observability & Plugins
11:44 Quantum Computing Breakthroughs: Majorana 2 Revealed
14:42 Satya Nadella’s Closing Vision for the Ecosystem

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Waymo’s Ojai Minivan: First Impressions

Get an early tour of Waymo’s newest robotaxi, the Ojai minivan 🚐

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Watch Microsoft Build 2026 from San Francisco

Microsoft CEO Satya Nadella takes the stage for the annual Build conference and opening keynote from San Francisco, California. Watch the replay of Microsoft Build 2026 and check out the highlights including an OpenClaw app for Windows, Microsoft’s latest quantum computer, and an update from Nvidia’s CEO, Jensen Huang. Read more about Microsoft Build on…

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June 2, 2026

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Microsoft CEO Satya Nadella takes the stage for the annual Build conference and opening keynote from San Francisco, California. Watch the replay of Microsoft Build 2026 and check out the highlights including an OpenClaw app for Windows, Microsoft’s latest quantum computer, and an update from Nvidia’s CEO, Jensen Huang.

Read more about Microsoft Build on CNET.com
Microsoft Plans to Bring Copilot Into the Agentic AI Age

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