CNET
I Broke My New iPhone 17 Pro Max. How I Fixed It With AppleCare | One More Thing
Breaking your new iPhone can be a true Halloween fright. CNET’s Bridget Carey accidentally shattered her iPhone 17 Pro Max by dropping it on a sidewalk. She shares how she got it fixed with AppleCare, and offers advice on how to sign up for AppleCare even if you’re past the 60-day window. You can find…
CNET
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CNET
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@Leo.501
October 31, 2025 at 6:16 pm
“Flagship” phone, and it get the dings like a 100€ phone. 15/16 PM looks good vs this one, they kinda fk up 🤦♂️. The normal 17 is the new pro lol.
@sivanm2130
October 31, 2025 at 6:18 pm
No case, no Apple Care!
@KashifNawaz85
October 31, 2025 at 6:20 pm
Intrestingly they gave me 60 days to add AC+ to my new Iphone 16e.
@richmarmon7223
October 31, 2025 at 6:22 pm
In addition to your new case, add a glass screen protector. I’ve dropped my 14 Pro Max a few times over the years with no damage except for one time when I tripped and took a nasty fall. My screen protector cracked but the screen underneath was fine. I’m a believer!
@joeyortiz484
October 31, 2025 at 6:32 pm
iPhone is Garbage 🗑️
@josefocarrillo
October 31, 2025 at 6:41 pm
Unethical?
@2025socialmediaguru
October 31, 2025 at 6:42 pm
Life lesson, wear a screen protector on your iPhone.
@searchingKT
October 31, 2025 at 6:51 pm
അതിനും ഒര് യോഗം വേണം, അത് നിവിൻ കിട്ടി…സൂപ്പർ
ഇവൻ കഴിവ് ഉള്ളവനാ
@stevens9419
October 31, 2025 at 7:06 pm
Isn’t that FRAUD? 😂 gurl u just exposed urself.
@simonbabba
October 31, 2025 at 7:28 pm
Just have apple care and get rid of the cases.
@pamkoakes
October 31, 2025 at 7:28 pm
I always get AC. One less thing to worry about should I damage or lose my iPhone or Apple Watch. Important things in life need a warranty. Home, auto, appliances, iPhone, Apple Watch.
@master19421
October 31, 2025 at 7:33 pm
Otterbox always keeps you protected.
@techscience1480
October 31, 2025 at 7:57 pm
Apple care subscription 😀 I understand for house or the car, but for everything…? Are you sure it will cost you less in total in few years if youn don’t need to fix anything else?
@JD-time-to-go
October 31, 2025 at 7:58 pm
It broke 🤔 but it was a IPhone 17 Pro Max, isn’t that like being Superman 🤦♂️…..😂😂😂🤷♂️
@techscience1480
October 31, 2025 at 8:06 pm
She is promoting apple care features for free? They should gve her brand new iphone for free instead of fixing it and paying
@DocThinks
October 31, 2025 at 8:12 pm
This was so helpful. Thank you.
@Nala_1230
October 31, 2025 at 8:13 pm
that’s a bit worrying that it broke through the case and even broke the phone like an actual chip into the display as well…. something sounds off.. either its a super soft phone or foul play
@joelblundell7480
October 31, 2025 at 8:13 pm
Definitely insurance fraud. I used to work at the apple store, if a customer told us they added Applecare plus after the damage, it technically would void the applecare. And also most of the techs don’t care enough, as long as it’s covered lol
@Miracles895
October 31, 2025 at 8:16 pm
That’s a shame to apple ceramics shield 2 😂😂 people need to stop buying iPhone cause they mostly lying when they launching a devices best iPhone ever made 😂
@garyhuang5336
October 31, 2025 at 8:49 pm
You do know there is something called Express Replacement Service which replaces the WHOLE phone with a refurbished unit? Rather than fixing the screen and living with the scratches.
@brandon9715
October 31, 2025 at 9:01 pm
I’m generally against most extended warranties because the profit margins are huge. That tells you they don’t pay out often. AppleCare is the one extended warranty I always have. Apple is very generous with claims and taking care of their customers, more than any other brand I’ve dealt with.
@QuaddusBurakis
October 31, 2025 at 9:02 pm
Hey guys let me show you how to commit insurance fraud!
@crashn2me105
October 31, 2025 at 9:02 pm
Buy a dBrand grip case and a screen protector. I can’t tell you how many times I have drooped my iPhone 14 pro max without a scratch as for the screen protector i’ve replaced it twice
dBrand came out with a case they call the Tank it’s super cool looking but bulky….
@thekhakiobserver3128
October 31, 2025 at 9:06 pm
Did I just watch a video on insurance fraud!? 😲😆🤷🏽♂️
@jgarciajr55
October 31, 2025 at 9:20 pm
When you first get your phone always get AppleCare. Then after that have a great case and screen protector ready so once you open the box they go on immediately. Now you have peace of mind that your phone is covered.
@jonathanwalker3627
November 1, 2025 at 1:38 pm
Don’t ever buy the apple silicone cases. Your phone will still be damaged from a light fall. It’s happened me to several times. Go for a well built case like Mous or Dbrand. They are more expensive but worth it in the end. And def sign up for apple care!
@TekkiTEZ
November 1, 2025 at 1:44 pm
You could hear the trauma in Bridget’s voice. I personally have never bothered with Apple Care and knock on wood, I haven’t had any damage to any of the Apple devices I have owned over the past 15 years.
@royryland
November 1, 2025 at 1:44 pm
surgery time 🚑🚒🦴🧊
@etnevel.naitzsirk
November 1, 2025 at 2:26 pm
iPhone or Android, always (ALWAYS!!) use a case and screen protector. I highly recommend Spigen and Ringke as brands that I always trust with these. If you’re looking for something more expensive, then UAG, but be aware that those are rugged models, however some of their products look classy enough for everyday use or special occasions, too.
@autumnmatthews3179
November 1, 2025 at 2:42 pm
I have Apple Care on everything I buy, and I still have the option of paying monthly for my Series 6 watch.
@UAL320
November 1, 2025 at 2:59 pm
Her first problem was buying a massive brick phone that doesn’t fit into the slim pockets of those type of jackets. 17 Pro (non-Max) would have been fine !!
@AguadillaCGN
November 1, 2025 at 3:21 pm
Isnt it insurance fraud, when u use the apple care for an old damage? and isnt it stupid to publish this evidence online
@SN23V
November 1, 2025 at 3:26 pm
get the Moment rugged case for iphone 17 pro max
@M4TTYN
November 1, 2025 at 3:31 pm
Figured zero alternatives to what’s good for all and not apple *RIGHT TO REPAIR* was mentioned but expected it. this is why the market share sways strongly & blindly a certain way!
ifixit, to 3rd party while yes not all shops are up to standard as notable to those that tend to apple things still have mentioned one being Phone Repair guru but please omg! this major blog and channel could have mentioned this to the strong effort but of course not!
Remember who’s keeping E waste alive and why the 2nd hand market sucks thanks icloud, and seeks for you to buy this and even over charge you for basic repairs!
@ninjanerdstudent6937
November 1, 2025 at 3:53 pm
7:08 – Use OtterBox case. You can toss the brittle iPhones around all you want, and nothing will happen to it. 😂
@ninjanerdstudent6937
November 1, 2025 at 3:54 pm
Breaking iPhones! That’s what iPhones users deserve!
@R1MikeGoatStatus
November 1, 2025 at 3:58 pm
Who didn’t know this . Break your phone get a new one for $99 simple
@ninjanerdstudent6937
November 1, 2025 at 4:01 pm
In my 15 years of using phones and tablets, I have never broken a phone or tablet.
@Franco0608
November 1, 2025 at 6:50 pm
Never say never 🤣
@AlohaJade808
November 1, 2025 at 4:15 pm
I had something like this, but with my iPhone 14 Pro Max during the start of COVID!! Boy was this a predicament nightmare. This happened in Hawai’i while I was living there. All malls were semi-closed/fully closed. The only Apple Store NOT attached to the Malls was in Waikiki Beach. Prior to knowing this, the iPhone was rendered useless where the screen shattered in several pieces. I dropped it unfortunately at the door next to my room and after picking it back up, I was very upset for the rest of that night. I got it fixed around two days later after finding the Apple Store who could fix it.
@rayw8252
November 1, 2025 at 4:34 pm
This isn’t a “life hack” — it’s fraud. Buying AppleCare after you break a device and using it for repair is misrepresentation. Posting this as a tip is irresponsible.
@rayw8252
November 1, 2025 at 4:34 pm
This is basically a how-to on committing warranty/insurance fraud. Publishing it without a legal disclaimer or correction is reckless. Edit the video or add a correction now.
@ninjanerdstudent6937
November 1, 2025 at 4:42 pm
Apple created a problem to sell the solution.
Problem: Manufacturer weaker iPhones.
Solution: Sell more warranties.
@MisterKN
November 1, 2025 at 5:12 pm
Two issues with this video one you can’t have an item covered after it’s been damaged and claim against it and secondly, it looks like a AppleCare ad.
@jasonm7121
November 1, 2025 at 5:16 pm
It’s a racket..
They are more interested in getting money out of you monthly than making a better SIRI or better software.
Unless you’re a millionaire, most people get a durable case for their iPhone.
Otterbox, Phone Rebel, etc. just to name a few.
And people that I know, get screen protectors.
People who go case/screen protector free are just asking for trouble.
I have an Otterbox and a screen protector on my 16 Plus.
Dropped it a few times and only had to replace the screen protector.
(Hope I didn’t jinx’s myself).
If you feel like throwing your money away over carelessness, you get what’s coming to ya.
Case & screen protector and you’re fine.🙄
@philmanwarren3666
November 1, 2025 at 5:35 pm
I have gone from iPhone 3G to 5S to 7 to 10 to 15 Pro Max they’ve always been in the case from day one and a screen protector never had an issue. Hope this helps love your videos.
@PimsLegacy
November 1, 2025 at 6:24 pm
And here I am… in Belgium… with NO APPLECARE.. HOW?
@stephenmosley8547
November 1, 2025 at 6:56 pm
No case?
@MovieCaveDave
November 1, 2025 at 7:27 pm
I always get AC but we don’t have AC One in the UK yet, but AC is 100% worth it, just look how much you save IF something goes wrong
@Alpha8713
November 1, 2025 at 7:43 pm
Maybe buy a more durable phone next time.
@kimiya2604
November 1, 2025 at 8:11 pm
Apple sponsored video to give them more $$ for AppleCare.
CNET has turned into free Apple/Sammy advertisements.