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‘The Points Guy’ Brian Kelly Answers Travel Questions From Twitter | Tech Support | WIRED

Travel expert and founder of ‘The Points Guy’ Brian Kelly joins WIRED to answer travel questions taken from Twitter. Which of the big 3 airlines is better—Delta, United, or American? What’s the best credit card for earning travel points? How far in advance of traveling should you book your flights? See Brian answer these questions…

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Travel expert and founder of ‘The Points Guy’ Brian Kelly joins WIRED to answer travel questions taken from Twitter. Which of the big 3 airlines is better—Delta, United, or American? What’s the best credit card for earning travel points? How far in advance of traveling should you book your flights? See Brian answer these questions and many more!

_TPG founder Brian Kelly is a Bilt advisor and investor._

Director: Justin Wolfson
Director of Photography: Kevin Dynia
Editor: Richard Trammell
Line Producer: Joseph Buscemi
Associate Producer: Paul Gulyas
Production Manager: Eric Martinez
Production Coordinator: Fernando Davila
Casting Producer: Nicholas Sawyer
Camera Operator: Rahil Ashruff
Sound Mixer: Brett Van Deusen
Production Assistant: Francis McNeil
Post Production Supervisor: Alexa Deutsch
Post Production Coordinator: Ian Bryant
Supervising Editor: Doug Larsen
Additional Editor: Paul Tael
Assistant Editor: Billy Ward

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82 Comments

  1. CJ

    June 20, 2023 at 6:54 pm

    Great, useful travel advice. Thanks!

  2. Rüzgar Erik

    June 20, 2023 at 7:02 pm

    Turkey moment 💀💀💀💀💀💀

  3. Jordan&Jake

    June 20, 2023 at 7:16 pm

    We need Florence Pugh on here!!

  4. Joel McCabe

    June 20, 2023 at 7:32 pm

    This isn’t ‘travel support’, this is SHILLING support. How many ppl want to bet that he has contracts with these apps and companies he’s “recommending”, hm? Ugh. When did this series turn into advertising?

  5. 5.xy9

    June 20, 2023 at 8:26 pm

    Why arent you tolking about investing in PapayaHub, when even webcam models are doing it?

  6. Abid Tasrif

    June 20, 2023 at 8:26 pm

    To the moon with PapayaHub!

  7. sony t.v

    June 20, 2023 at 8:29 pm

    Why bother with pointless crypto projects in uncertain times when youve got platforms like PapayaHub around?

  8. Ivan E

    June 20, 2023 at 8:30 pm

    A lot of good tips thanks Brian 👍

  9. Doruk Gürler

    June 20, 2023 at 8:35 pm

    Even webcam models are investing in PapayaHub, what are you thinking about?

  10. TheMoises1213

    June 20, 2023 at 8:37 pm

    I wanna get a travel credit card but I fly once a year lol all this is so complicated and only for people that make tons of money or able to fly alot

  11. Tri N

    June 20, 2023 at 8:44 pm

    If anyone here in the US would rather ride on buses or trains then i would recommend Wanderu if u don’t want to ride a plane and wait six hours

  12. Janosch Stegen

    June 20, 2023 at 8:54 pm

    Yet another American acting like Europe is one country.

  13. T M

    June 20, 2023 at 9:23 pm

    United is best

  14. abe kaplan

    June 20, 2023 at 9:24 pm

    So many great tips. I’m saving this video to watch again when I plan a trip.

  15. yrtsg

    June 20, 2023 at 9:31 pm

    Informative but he didnt answer the jetlag question he just gave tips on sleeping on your flight. If you get to your destination after sleepung the whole flight and it’s 10pm there you’re screwed. Question was asking about dealing with jetlag

  16. abcdeliza

    June 20, 2023 at 9:34 pm

    So American centric, “travel experts” don’t represent the world at all ….

  17. N Lam

    June 21, 2023 at 1:23 am

    I want to *arrive alive*. Safety is number 1. 2nd is service. On time is around 3rd. I think I’m the expert. And maybe some of you are, too.

  18. 0x00000101

    June 21, 2023 at 1:41 am

    Аэрофлот, конечно же

  19. Andy Zack

    June 21, 2023 at 3:04 am

    Noise cancelling headphones are a must, especially when flying

  20. A

    June 21, 2023 at 3:27 am

    Every Italian who enjoys Puglia is now angry with you for giving away their secret and flooding it with Americans 🤣

  21. Finnegan Hughes

    June 21, 2023 at 4:27 am

    👍

  22. Diogo Guimaraes

    June 21, 2023 at 4:38 am

    Both Açores and Madeira are Portuguese islands not only Madeira! Both beautiful.

    • J. Johnson

      June 21, 2023 at 6:34 pm

      Although Azoreans think of themselves as Azorean, not Portuguese 😄

  23. VeggiePauá!

    June 21, 2023 at 5:04 am

    Both Azores and Madeira are part of Portugal. Just FYI.

  24. Audrey Ooro

    June 21, 2023 at 6:05 am

    Learn the basics of the language of the country you are visiting…’Can anyone here speak English 🤪?’ is such an annoying question. We always appreciate the effort.

  25. Ashley Waner

    June 21, 2023 at 7:27 am

    I just have to say, I’m pretty proud of myself, because so much of what he is saying I already know! But learned where to go in Italy for almost a tourist free location!

  26. Ee J

    June 21, 2023 at 7:33 am

    I imagine the staffing is a problem. If you ever had a job working with the public you know how it is. Same with flying, crazy people opening doors mid-flight, obese whales asking for multiple seats for free, people who don’t know how to handle their kids, drunks, druggies, karens, and other whinos. So many options these days to make money working for yourself and not having to deal with people or corporations, no wonder the huge turnaround of workers or absence of them. I am so glad I never have to travel, all my family lives within ten miles of me so airlines, traffic, gas prices, etc. have no effect on me. But good luck to the rest of you!

  27. Nikki Tenbrink

    June 21, 2023 at 7:41 am

    I don’t like this guy. Completely uncritical of capitalism and suspicious of locals with no contextualisation.

  28. jit dead

    June 21, 2023 at 9:21 am

    You should do timthetatman wired google questions

  29. ZackSeifMusic

    June 21, 2023 at 9:34 am

    If there are staffing issues then either:
    1) hire more workers
    2) don’t book the flight to begin with

  30. Ray Smith

    June 21, 2023 at 10:11 am

    Spirit🗿

  31. alexandra annette

    June 21, 2023 at 10:12 am

    I’ll be visiting Puglia soon! (I hope)

  32. alexandra annette

    June 21, 2023 at 10:19 am

    Bring him back for more questions

  33. Michelle Madsen

    June 21, 2023 at 10:36 am

    This is SO helpful! Thank you!

  34. Busola A

    June 21, 2023 at 11:37 am

    Not one mention of Southwest. Rude😅

  35. alana314

    June 21, 2023 at 12:43 pm

    Delta has hidden fees now and charged me $100 more for a window seat. No thanks

  36. Anybody

    June 21, 2023 at 1:09 pm

    Just friggin great answers and a great video. The only problem with a youtube video like this is I’m not able to bookmark this with a searchable keyword for times when I need it. Adding it to my favorites list, but that list is not searchable, hence hard to find.

    • 60Airflyte

      June 22, 2023 at 1:24 pm

      I have different playlists and this one will be saved under two different folders; Travel and Points Info.

  37. Carl Schumann

    June 21, 2023 at 2:36 pm

    9:13 travel protection is a scam

  38. texashammer4

    June 21, 2023 at 2:58 pm

    SUPER helpful. thank you!

  39. Kevin Strauber

    June 21, 2023 at 4:14 pm

    Feel it should’ve been more clearly disclosed that Brian is an investor in Bilt given he recommended it as his #1 card.

    • Graham Manson

      June 23, 2023 at 1:34 am

      +1

    • DanTheDroneMan

      June 23, 2023 at 10:17 am

      Second paragraph in the description:
      TPG founder Brian Kelly is a Bilt advisor and investor.

    • Kevin Strauber

      June 23, 2023 at 1:06 pm

      @DanTheDroneMan “More clearly”. What percentage of people that watched the video do you think opened the description and noticed this? No flag on the video itself?

  40. Bruna Ramalho Galamba

    June 21, 2023 at 5:27 pm

    Just loving the Portugal travel guide on the left… 🥰 Thank you for mentioning Azores and Madeira. Just visit Portugal. We have the best of everything!

  41. Daijah Scott

    June 21, 2023 at 9:02 pm

    I’m so glad he said bilt. I love this card

  42. Tyler

    June 21, 2023 at 9:55 pm

    I used to live on the Azores (São Miguel) and I agree that it’s pretty amazing, but it rained everyday for four months straight.

  43. Bricked

    June 21, 2023 at 11:11 pm

    They always pick such good people for these videos. I always think I’m only going to watch a minute, and I always end up watching the whole thing.

  44. Junk adi

    June 22, 2023 at 1:52 am

    Congrats to”@KylesGoesGlobal” at 2:39. After 11 years his question was finally answered. Bon voyage Kyle!

  45. David G Austin

    June 22, 2023 at 2:20 am

    I already have CLEAR, which I very much like at my local airport because the line just to get to the security checkpoint is often 45 minutes or more. At other airports, there isn’t much of a wait to get to the checkpoint; the long wait is after the first TSA checkpoint when you’re waiting for the X-ray machines.

    Guess I should add Pre-check. Not having to take off my belt and shoes would be nice.

  46. Brian Baer

    June 22, 2023 at 7:38 am

    Amex platinum is not worth it any more

  47. M M

    June 22, 2023 at 7:40 am

    Since so many airports have essentially allowed the large airlines to operate as monopolies at them, the best airline is the one that has the most flights going to your destination for a particular trip.

  48. cantstopmistadomino

    June 22, 2023 at 9:40 am

    Super helpful!

  49. Meli

    June 22, 2023 at 10:08 am

    this video just called me broke

  50. B S

    June 22, 2023 at 10:44 am

    8:00 mfw I’m going to greece next month

  51. 108U

    June 22, 2023 at 10:54 am

    Pro tip: Would avoid Qantas. The worse service posture; they don’t treat folks with dignity. Once and never again.

  52. Catalina Noes

    June 22, 2023 at 10:55 am

    this is a great video! thank you so much!

  53. ANF4LYFE

    June 22, 2023 at 1:24 pm

    In reference to the first question, Frontier and Spirit actually do fly internationally. Maybe not Europe or Asia, but the Caribbean, Central and South America. Same goes for Jetblue.

  54. Kathryn Black

    June 22, 2023 at 4:24 pm

    But TSA Precheck doesn’t help if you have replaced joints. I have two replaced knees and they won’t let me go through the plain metal detector. I do get walked to the scanner and jump the line but my luggage is over on the Precheck belt. Really annoying!

  55. Daniel Sanchez Ojalvo

    June 22, 2023 at 4:31 pm

    On the exchange rate thing, what this guy says is true. However, if you are paying in 2 or more instalments, exchange rate risk will fall on you. So baiscally when paying the second installment you may have to pay less or more than the applicable exchange rate when you made the transaction. Be aware that the fx risk is yours to bear and may even negatively offset those fees.

  56. Derek Gindlesperger

    June 22, 2023 at 5:14 pm

    Also: Staples now offers TSA pre-check approval stuff.

    • Charlene C

      June 23, 2023 at 3:52 am

      This. I went there. Quick and easy to get an appointment. In and out; easy peasy. For me, far easier to get to than the airport.

  57. oğuz Samsa

    June 22, 2023 at 6:18 pm

    we have much much MUCH cheaper and cooler spots in türkiye than bodrum. like fethiye(whole area) or antalya(same)

  58. T

    June 22, 2023 at 9:37 pm

    I recently went on a trip with a friend. I have TSA pre check.she has clear. She almost missed her flight I was quick and relaxing ready to board

    • Den I//Noble Russkie

      June 23, 2023 at 7:10 pm

      Also: TSA Pre is in every airport in the US. Clear is only in the big Int’ls, if that. I fly between SFO and PDX most often, one has Clear, one doesn’t— Precheck it is

    • T

      June 23, 2023 at 7:52 pm

      @Den I//Noble Russkie some people have both as well

  59. Anthony GUERIN

    June 23, 2023 at 5:06 pm

    Hm wtf is Global Entry ? Not sure I’m understandng right. You pay to basically board faster and skip through checks ?

    • TheBlueWind

      June 28, 2023 at 12:13 pm

      If you never leave the country, don’t bother with Global Entry. (Plus, it is notoriously difficult to get appointments).

      If you fly maybe 3 times a year domestic, TSA is very helpful.

      But both programs are only valid for 5 years, then you have to renew.

  60. BWolfe

    June 23, 2023 at 7:17 pm

    My experience with Frontier; they sold my wife and I tickets to a flight that NEVER EXISTED. Got an email that the flight was canceled so I called customer service to reschedule. The lady said “we don’t fly out of that airport this time of year. I don’t even know how you managed to purchase these tickets”.

    • TheBlueWind

      June 28, 2023 at 11:52 am

      This can happen on several airlines (happened to me on SAS and United on separate occasions). Always use a credit card, so you can get your money back if this happens. And when booking a flight, always stay on the page you booked on (with the confirmation number, etc) until you get the confirmation email. Keep that digital paper trail. If for some reason the email never comes, SCREENSHOT that receipt, and keep time stamps for everything you do.

      I sent a lengthy email to a travel insurance once (who gave me bad advice over the phone and was not going to cover my travel disruption) with time stamps, receipts, phone calls, the whole timeline to prove that I was right.

      And even if they say NO the first time, KEEP TRYING. KEEP trying to prove your point.

      It took 5 months, but eventually, that travel insurance gave me 3 grand back.

  61. shitslikebear Jaspermens

    June 23, 2023 at 11:46 pm

    The number 1 card he refers to in this video is the “BILT” mastercard. It sounds like he said “BILL”.

  62. Isaac

    June 24, 2023 at 3:37 pm

    8:25 what are some of these shopping portals?

  63. thefirstchampster

    June 25, 2023 at 6:41 am

    This should have been called “Answers US Travel Questions”.

  64. Arpit Jain

    June 25, 2023 at 12:51 pm

    Yea I would never use a travel agent. Waste of money

  65. Arpit Jain

    June 25, 2023 at 1:01 pm

    The Bilt card seems like such a scam that these Youtubers are pushing. Makes me not even consider it.

  66. Michael M

    June 26, 2023 at 4:01 am

    United breaks doctors and guitars

  67. yokachen

    June 27, 2023 at 2:46 pm

    Oh no, here come all the tourists flooding the Azores like they did Iceland and Japan… 😂

  68. Ken S

    June 28, 2023 at 11:23 am

    3:53 get me through CBP in 60 seconds? Not true if it’s an airport like SFO and there are 20 people ahead all have Global Entry

  69. trashpanda

    June 28, 2023 at 5:02 pm

    Why would ANYONE ever buy Clear? PreCheck is $15/yr, CLEAR is $120/yr, they do EXACTLY THE SAME THING, and PreCheck is covered at more airports.
    Do NOT buy both, you are literally throwing away money and getting NOTHING for it.

  70. Raoul Duke

    June 28, 2023 at 7:49 pm

    Re global entry interview… Just leave the country and request to do it on the way back through customs into us. Worked for me and my wife in separate instances.

  71. The Fire Turkeys

    June 28, 2023 at 10:31 pm

    Bro my name is Brian Kelly there’s no wayyyyy

  72. Invox

    June 29, 2023 at 7:19 pm

    I haven’t traveled in over 20 years.
    Leaving the house is overrated.

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